Frequently Asked Questions
Everything you need to know about shopping with SISTER studios.
What is the SISTER studios shipping policy?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I process a return or exchange?
We accept returns on unworn items with original tags within 30 days of delivery. To start a return, please visit our online portal and enter your order number and email address.
Where are your garments manufactured?
Ethical production is at our core. All SISTER studios pieces are designed and manufactured in small batches by our trusted partners in Melbourne, Australia, ensuring fair wages and high quality.
How do I find my correct size?
Each product page features a detailed size guide. Our garments generally run true to size, but we recommend measuring your bust, waist, and hips to compare against our specific measurement charts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
How should I care for my SISTER studios pieces?
To ensure longevity, we recommend a cold hand wash or a delicate machine cycle for most items. Specific care instructions are located on the inner seam label of every garment.